“Cookies” are small text files that are stored by your web browser on your computer’s hard drive. They allow ZF to store such things as user preferences. The ProVia website uses both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies stay in your browser until they expire or until you delete them.

Cookies allow us to recognize your device (e.g. your laptop or mobile device) so that your experience of our ZF Aftermarket websites can be tailored to your device. Cookies do not typically identify you as an individual, just the device you are using. The information connected with the cookie can also be visitors’ preferences and record session information, such as pages visited, interactions with the ProVia website features, time spent on our website and language preference.

Most internet browsers allow you to block cookies from your browser. If you do not agree to the use of these cookies, please disable them by following the instructions for your browser set out here: www.allaboutcookies.org or use the automated disabling tool where available. However, some of the services in relation to the ProVia website will not function well if cookies are disabled.

Below, we have provided a list of the categories of cookies used on our website, and a description of what these cookies do. Some of these cookies are essential to the operation of the ZF Aftermarket websites. Others are not essential, but help us to improve our ProVia website by collecting anonymous user information, or try and improve your experience of our website by remembering your choices.

We use the following types of cookies:

Strictly necessary cookies – which enable services and applications you have specifically asked for

We use certain cookies which are essential to the operation of our ProVia website. For example, these types of cookies enable you to log into secure areas of the website, provide the necessary security your visit to our ProVia website requires, and help ensure the content of the pages you request loads quickly. Without these cookies, ProVia website services that you have asked for cannot be provided as required.

The use of these cookies implicates processing the following type of data: [anonymous browser session ID, permission groups, user ID]. As far as this data must be considered personal data, the processing is based on statutory provisions which justify this on the ground that the processing is necessary to provide the requested ProVia website services.

On the ProVia website, we use technologies Piwik PRO GmbH (https://piwik.pro/privacy/) to collect and store data about your use of the website for the purposes of optimization of the website services and marketing. Usage profiles may be created from this data under a pseudonym using cookies.

Performance/ analytics Cookies: – which collect pseudonymous information about the web pages you visit

These cookies collect information about how visitors use our website, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don’t collect information that identifies you as an individual – all information they collect is aggregated and pseudonymous.

As far as this data must be considered personal data, the processing is based on statutory provisions which justify this on the ground that (1) ZF has a legitimate interest that the ProVia website is tailored to the user’s needs; or (2) the data is used in pseudonymous form for the purpose of marketing and optimization purposes and the user has not objected to this use.

 

For the purpose of embedding video clips into our ProVia website, we use services provided by YouTube, Inc [https://www.youtube.com]. YouTube supplied plugins and other third-party player plugins may use cookies. The cookies used by third party plugins are controlled by the third parties. The YouTube cookies are used to track viewing statistics and assign a unique identifier to the device on which the video is viewed, enabling YouTube to recognize the device. This data is sent to Google, and ProVia is not in control of the data. More information can be found here: https://policies.google.com/technologies/cookies?hl=en-US

On the ProVia website, we use Pardot, which belong to the Salesforce tools [https://www.salesforce.com/company/privacy/]. Salesforce is the CRM system which is used by our organization to manage relations with customers. Pardot is now known as Marketing Cloud Account Engagement. Account Engagement sets first-party cookies for tracking purposes and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. We don’t store personally identifying information, only a unique identifier.

 

LIST OF COOKIES WE USE

Strickly necessary Cookies

Cookie key Domain Path Cookie type Expiration Description
ppms_privacy_<appID> provia-auto.com / First-party 1 year Stores the visitor’s consent to data collection and usage.

Performance/ analytics Cookies

Cookie key Domain Path Cookie type Expiration Description
visitor_id<accountid> www2.zf.com / Third-party 6 months The visitor cookie includes a unique visitor ID and the unique identifier for your business unit. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct business unit. The visitor value is the visitor_id in your business unit. This cookie is set for visitors by the Account Engagement tracking code.
visitor_id<accountid> .pardot.com / Third-party 6 months The visitor cookie includes a unique visitor ID and the unique identifier for your business unit. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct business unit. The visitor value is the visitor_id in your business unit. This cookie is set for visitors by the Account Engagement tracking code.
visitor_id<accountid> provia-auto.com / First-party 6 months The visitor cookie includes a unique visitor ID and the unique identifier for your business unit. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct business unit. The visitor value is the visitor_id in your business unit. This cookie is set for visitors by the Account Engagement tracking code.
lpv<accountid> pl.pardot.com / Third-aprty 30 minutes This LPV cookie is set to keep us from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
visitor_id<accountid>-hash provia-auto.com / First-party 6 months The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor and access corresponding prospect information.
visitor_id<accountid>-hash www2.zf.com / Third-party 6 months The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor and access corresponding prospect information.
visitor_id<accountid>-hash .pardot.com / Third-party 6 months The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor and access corresponding prospect information.